Refund and Returns Policy:

Returns Policy


Our policy lasts 14 days. Items purchased from The Old Mills Coffeeshop Ltd can be returned within 14 days of receiving your order. If 14 days have gone by since the purchase, unfortunately we will not be able to offer you a refund or exchange

All returned items must be unused, in the same condition as received, and in original packaging. Returned items that are damaged or used will not be accepted for refund or exchange at the discretion of The Old Mills Coffeeshp Ltd.

Original shipping fees are non-refundable and a processing fee may be applied. Customer is responsible for return shipping charges. A refund will be issued back to the original method of payment, unless otherwise arranged

Refund Policy


We want you to be happy. If you’re unhappy with your purchase or experience, please let us know. We offer a 14-day satisfaction guarantee. Please reach out to us at theoldmillscoffeeshop@gmail.com

How to Make a Return


To return an eligible item, please contact theoldmillscoffeeshop@gmail.com, along with your order reference number, the name of the items you would like to return and the reason for the refund/exchange
To complete your return, we require a receipt or proof of purchase. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will then inspect the returns and we will inform you of whether the return/exchange has been approved
You will get a confirmation email with shipping guidelines


Exchanges


We only replace items if they are defective or damaged
For an exchange, you will receive the item in the normal delivery time after the original item has been returned


Refund Processing Terms + Conditions


Once your return is received and inspected by The Old Mills Coffeeshop Ltd, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment. This will happen within 10 business days


If the refund is due to shipping error or damaged goods The Old Mills Coffeeshop Ltd covers the cost of returning the item. In all other cases you are responsible for the cost of sending the item back to The Old Mills Coffeeshop Ltd


Sealed products which have been opened, e.g. beauty products and hygiene related products as well as gift vouchers are not suitable to be returned unless faulty.


There are certain situations where only partial refunds are granted (if applicable) and will be solely at the discretion of The Old Mills Coffeeshop Ltd


Late or missing refunds


If you haven’t received a refund yet, first check your bank account again
If refund not received, then contact your debit/credit card company, it may take some time before your refund is officially posted
Next contact your card issuing bank. There is often some processing time before a refund is posted
If you’ve done all of this and you still have not received your refund yet, please contact us at theoldmillscoffeeshop@gmail.com


Sale items


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will also be accepting the couriers Terms of Service when agreeing to The Old Mills Coffeeshop Ltd Terms & Conditions